ESET Premium Support: your best choice
- Highly-trained professionals are at your disposal 365/24/7
- Save on IT-related costs and free up your IT resources
- Respond to security issues quickly and protect your reputation
- Get priority for your request to increase uptime
Related Information
ESET Premium Support
ESET Premium Support Service gives you 365/24/7 access to customer care specialists
with years of experience in IT security. Receive assistance when installing major
upgrades, during migrations and with other tasks.
Standard Support
vs. Premium Support
Business
and IT Benefits
| Support Feature |  Premium Support |
 Standard Support |
| Critical Severity Response Time | 2 hours | 1 business day |
| Serious Severity Response Time | 4 hours | Best effort |
| Common Severity Response Time | 1 workday | Best effort |
| Support availability | 365/7/24 | 7:00-18:00, business days only |
| Priority call queuing | Yes | - |
| Caller Entry Point | Specialists/Experts (ESET HQ) | Frontline (ESET Partner) |
| Customer Contacts | Unlimited | - |
| Proactive Informative Services | Yes | - |
| Comprehensive Incident Reports | Yes | Yes |
| Major Upgrades | Assistance | - |
| Service Pack Installation | Assistance | - |
| Software Migrations | Assistance | - |
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