ESET Premium Support

Malware and antivirus software

ESET Premium Support

DO MORE with premium
I.T. security support

ESET Premium Support

ESET Premium Support: your best choice

  • Highly-trained professionals are at your disposal 365/24/7
  • Save on IT-related costs and free up your IT resources
  • Respond to security issues quickly and protect your reputation
  • Get priority for your request to increase uptime

Related Information

ESET Premium Support

ESET Premium Support Service gives you 365/24/7 access to customer care specialists
with years of experience in IT security. Receive assistance when installing major
upgrades, during migrations and with other tasks.

Standard Support
vs. Premium Support

and IT Benefits

Support Feature Premium Support
Premium Support
Standard Support
Standard Support
Critical Severity Response Time 2 hours 1 business day
Serious Severity Response Time 4 hours Best effort
Common Severity Response Time 1 workday Best effort
Support availability 365/7/24 7:00-18:00, business days only
Priority call queuing Yes -
Caller Entry Point Specialists/Experts (ESET HQ) Frontline (ESET Partner)
Customer Contacts Unlimited -
Proactive Informative Services Yes -
Comprehensive Incident Reports Yes Yes
Major Upgrades Assistance -
Service Pack Installation Assistance -
Software Migrations Assistance -

Make an Enquiry


Related Information


ESET has over 25 years' experience of helping people to Enjoy Safer Technology. Our software is light on hardware, but hard on malware.

Our Technology

ESET’s award-winning NOD32® Antivirus technology is at the cutting edge of digital security. It’s updated daily to keep you secure.

Free Support

Enjoy your free, industry-leading customer support locally. For technical, sales and marketing enquires dial +65 6296 4268.