Frequently Asked Question

Malware and antivirus software

Adding/Editing/Deleting a Whitelist entry

A Whitelist is a list of email addresses or domains which you have designated as legitimate email contacts. Messages from these contacts will not be automatically blocked, and will be successfully delivered to your inbox.

To more effectively filter spam, use your Whitelist in conjunction with a Blacklist. A Blacklist is a list of specific email addresses or domains considered to be associated with spam. For more information on Blacklists, click here.


Adding an email address to Whitelist

  1. Open ESET Smart Security by clicking the icon  in the Windows notification area or by clicking Start ? All Programs ? ESET ? ESET Smart Security.


  2. Toggle to Advanced Mode by clicking Toggle Advanced mode in the lower left corner, or by pressing CTRL + M on your keyboard.


  3. From the main menu, click Setup ? Antispam module (See Fig. 1-1).


  4. The Antispam module will be displayed. In the middle of this window, click Whitelist (See Fig. 1-1).


    Fig. 1-1
  5. The Whitelist window will appear. From here you can Add, Edit, or Remove Whitelist entries. To add an email address to the Whitelist, click the Add button.


  6. The New Item window will appear. In the Email address field, enter the email address that is to be whitelisted. In the Name field, enter the company or individual associated with this address.


  7. If you wish to whitelist the entire email domain, select the Whole domain check box at the bottom of the window (See Fig. 1-2 below). This can be useful if you wish to allow email mesages from all individuals in a specified organization.


    Fig. 1-2
8. Click OK to finish.

 

 


Editing a Whitelist entry

  1. While at the Whitelist window from step 5 above, select the address you wish to edit, and click the Edit button.

  2. The Item change window will appear, allowing you to change the email address or name of the entry. Click OK to finish. (See Fig. 1-3 below).


Fig. 1-3

 



Removing a Whitelist entry

  1. While at the Whitelist window from step 5 above, select one or more currently whitelisted addresses to remove, and click the Remove button.

  2. A dialog box will ask you to verify the action. Click OK to confirm.

  3. Close the Whitelist window when you are finished adding, editing, or removing entries.

 

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