Frequently Asked Question

ESET Remote Administrator allows remote installations from the ESET Remote Administrator Console to any workstation on the network with a Windows NT/ 2000/XP/2003/Vista operating system. This function is called a Push installation. The following list shows the most frequently encountered errors during the Push Installation process.

Error: Could not set up IPC connection to target computer (SC error code 6, GLE error code 53)

Possible Causes:

1. Shared resources are not allowed or installed in the client computer, or on the firewall of the network (ports 445 and 135-139).
2. TCP/IP protocol is not installed on the client machine or the client is not answering the pings from the server.
   
   
3. For XP Servers or workstations, the Windows XP system firewall is turned on.

Error: Could not install NOD32 Installer onto target computer (SC error code 6, GLE error code 67)

Cause: Shared resource ADMIN$ is not started or is not on the system hard drive of the client machine.

Error: Access Denied

Cause: The user doesn’t have Administrator rights on the client machine.

Error: NOD32 Installer could not connect to server NAME_OF_SERVER :2224'. (WGLE error code 0)

Cause: Ports 2222, 2223 and/or 2224 are not opened on the server or are not allowed on the network firewall.

Error: Could not set up IPC connection to target computer (SC error code 6, GLE error code 1327)

Cause: Windows Administrator password cannot be blank.

Error: Could not set up IPC connection to target computer (SC error code 6, GLE error code 13

Cause: The option “Use Simple file sharing” is activated in a mixed environment of workgroups and domains.

Error: Could not set up IPC connection to target computer (SC error code 6, GLE error code 51

Cause: The Server service is not being executed on the client machine.

Error: Failure during NOD32 uninstall - exit code: 207

Cause: This error often occurs during uninstall or reinstall of NOD32 in a machine where it was installed previously. The reason for this error is that the NOD32 configuration is locked with a password. To solve this problem, edit the parameters of the command line of the uninstall package, adding the following line:

pwd=setting_password

Where setting_password is the protection password used for the configuration.

Error: Could not retrieve required information from target computer (RES error code 13, GLE

Cause: The Remote Registry Service is not being executed on the client machine.

Error: Install failed (-1022324356)

Cause: Setup.exe file failed or corrupt

To help determine the cause of a failed push installation, run the install file (setup.exe file) with the /TEST parameter. (i.e. setup.exe/test). A detailed description of the installation progress, including any error messages will be saved in the nsetup.txt file. Send the nsetup.txt file to our technical support lab to the address supplied by our support team. Our experts will help you to solve your problem.

For detailed information on running the install file with the /TEST parameter, click here.

To create a new case using our Customer Care support form, click here.

Additional Error Codes

If a GLE Error not specified in this document is encountered during the remote installation, please:

• Click here to find the definition of any GLE error code
• Click here for more information and an extensive list of additional error codes