Frequently Asked Question

This article demonstrates how to take a screenshot which can then be attached to an email response to ESET Customer Care. Screenshots help our representatives better understand your issue and expedite its resolution. To take a screenshot, click your operating system (below) and follow the step-by-step instructions:
 

• Windows 8
   
• Windows 7 / Vista 
   
• Windows XP 
   
• Mac OS X
   
• Android 
  
   

Windows 8

Take a screenshot using your keyboard

1. Press the Windows key  + PrintScreen on your keyboard (or, PrtScr). Screenshots are automatically saved toMy pictures/Screenshots in your user directory (C:/Users/%username%/My Pictures/Screenshots by default).
    
2. To access your screenshot press the Windows key  + E to open an explorer window and browse to My pictures/Screenshots, or click Photos from the Start screen and then click Pictures library  Screenshots.

Figure 1-1
Click the image to view larger in new window

Take a screenshot using the Snipping Tool:

1. Press Windows key  + Q to search for apps, type Snipping Tool into the Search bar and then click Snipping Tool.

Figure 1-2
Click the image to view larger in new window

2. Click New or select the type of screenshot (snip) you want to take using the drop-down menu (default is Rectangular Snip).

Figure 1-3

3. Click and drag your cursor over the area you would like to capture.
    
4. The Snipping Tool editor will automatically open. Click the diskette icon and select a save destination for your screenshot. Select a file type (we recommend .png for emails to ESET Customer Care) and click Save.
    
5. If necessary, attach your screenshot to an email response to ESET Customer Care.

Windows 7 / Vista

Take a screenshot using your keyboard:

1. Press PrintScreen on your keyboard (or, PrtScr) to capture your entire screen. To capture only the active window, press Alt + PrintScreen on your keyboard.

2. Paste your screenshot into a program such as Microsoft Paint to save it: to open Microsoft Paint, click Start  All Programs  Accessories  Paint. 
    
3. Select Paste from the Edit menu, or press Ctrl + V on your keyboard.
    
4. Click File  Save As... and select a save destination for your screenshot. Select a file type (we recommend .png for emails to ESET Customer Care) and click Save.
    
5. If necessary, attach your screenshot to an email response to ESET Customer Care. DO NOT copy/paste your screenshot into the body of your email to ESET Customer Care.

Take a screenshot using the Snipping Tool: 

1. Open the Start Menu and click All Programs  Accessories  Snipping Tool.
   
   
2. Click New or select the type of screenshot (snip) you want to take using the drop-down menu (default is Rectangular Snip). 
   
   

   

   Figure 1-1

    
3. Click and drag your cursor over the area you would like to capture. 
   
   

   

   Figure 1-2

   
    
4. The Snipping Tool editor will automatically open. Click the diskette icon and select a save destination for your screenshot. Select a file type (we recommend .png for emails to ESET Customer Care) and click Save.
   
   

   

   Figure 1-3

5. If necessary, attach your screenshot to an email response to ESET Customer Care.

Windows XP

Take a screenshot using your keyboard: 

1. Press PrintScreen on your keyboard (or, PrtScr) to capture your entire screen. To capture a specific area of a given window, press Alt + PrintScreen on your keyboard.

2. Paste your screenshot into a program such as Microsoft Paint to save it: to open Microsoft Paint, click Start  All Programs  Accessories  Paint. 
    
3. Select Paste from the Edit menu, or press Ctrl + V on your keyboard.
    
4. Click File Save As... and select a save destination for your screenshot. Select a filetype (we recommend .png for emails to ESET Customer Care) and click Save.
    
5. If necessary, attach your screenshot to an email response to ESET Customer Care.
   

Mac OS X

Take a screenshot using your keyboard: 

1. Press Command + Shift + 3 on your keyboard: This takes a screenshot of your entire screen including screens from multiple monitors and automatically saves the file to your desktop. The file will be named "Screen shot" followed by the date and time. 
   
   

   

   Figure 1-4

   
    
2. If necessary, attach your screenshot to an email response to ESET Customer Care.
   

Android

Android 4.0 (Ice Cream Sandwich) and later

Press and hold the Power and Volume down buttons at the same time until an animation plays to indicate that your screen has been saved.