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ESET Tops the Security Software Consumer Satisfaction in Japan for the 3rd Time

Created: 2013-09-04 00:00:00

ESET®, the global leader in proactive digital protection with a record of 10 years consecutive VB100 awards for its award-winning ESET NOD32® technology, has been for the thrid time in a row announced the leader in Consumer Satisfaction Survey by the Kadokawa ASCII General Research Institute* in Japan.

“This is the 3rd consecutive win** for ESET which confirms ESET product lines are the top choice for Japanese consumer segment customers among paid products: leading in eleven out of twelve categories. ESET is the brand of choice for users, who value low demand on the device’s system, fast and high detection levels in AV solutions,”. says Parvinder Walia, Marketing Director for ESET APAC.

ESET has again obtained the top 88.4 points score which is 13 points higher than the closest competitor, Kaspersky® and more than 10 points higher than Kingsoft®, the winner of the non-paid AV category. ESET security solutions were ranked as the best among paid AV products in several categories, including the Response Speed of Resident Software, Security Performance, Support categories.

“ESET is proud to gain ongoing honors from ASCII and support from consumers from the Japanese market, especially thanks to the operations of our long-term partner in Japan - Canon IT Solutions. The Japanese customer base of ESET, known for having high standards on technological quality, service and technical support in Internet Security solutions is growing year by year. Big thanks also goes to ESET teams all over the world working hard to accommodate their needs by improving and developing products’ core functionalities, valued for more than two decades by millions worldwide,”. says Ignacio Sbampato, Chief Sales and Marketing Officer.


ESET Products Lead in Overall Consumer Satisfaction in Japan (Kadokawa ASCII General Research Institute)

 Rank  Producer  Product  Satisfaction Rating (after purchase)
 1  ESET® (Canon IT Solutions partner company in Japan)  ESET series  88.4 points
 2  Kaspersky®  Kaspersky series  75.0 points
 3  Symantec®  Norton series  73.4 points
 4  Trend Micro®  Virus Buster series  68.5 points
 5  SourceNext®  Virus/Super security ZERO series  64.9 points
 6  McAfee®  McAfee series  64.6 points


The Kadokawa ASCII General Research Institute Survey took place on the end of August 2013 and respondents were part of Kadokawa ASCII General Research monitor group (including readers of magazines Shukan ASCII Weekly publication, Mac People, etc.). The respondents evaluated the individual features and overall impression of each company’s product line by ratings “very good” (100 points), “good”, “moderate”, “bad” and “very bad” (0 points).


* Previous company name: ASCII General Research Institute
**It is the 3rd consecutive (2009, 2012, 2013) win for ESET. The research was not conducted in year 2010 and 2011.
***Consumer Satisfaction Survey by the Kadokawa ASCII General Research Institute



About ESET
ESET, the pioneer of proactive protection and the maker of the award-winning NOD32 technology which is celebrating its 25th anniversary in 2012, is a global provider of security solutions for businesses and consumers. The Company continues to lead the industry in proactive threat detection. ESET NOD32 Antivirus holds the world record for the number of Virus Bulletin "VB100” Awards, and has never missed a single “In-the-Wild” worm or virus since the inception of testing in 1998. ESET has been selected as one of the most innovative companies in Europe for the 2011 HSBC European Business Awards and holds number of accolades from AV-Comparatives, AV Test and other organizations. ESET NOD32 Antivirus, ESET Smart Security and ESET Cyber Security for Mac are trusted by millions of global users and are among the most recommended security solutions in the world.

The Company has global headquarters in Bratislava (Slovakia), with regional distribution centers in San Diego (U.S.), Buenos Aires (Argentina), and Singapore; with offices in Sao Paulo (Brazil) and Prague (Czech Republic). ESET has malware research centers in Bratislava, San Diego, Buenos Aires, Singapore, Prague, Košice (Slovakia), Cracow (Poland), Montreal (Canada), Moscow (Russia), and an extensive partner network for 180 countries. . For more information, visit our local office at

About Version 2 Limited
Version 2 Limited is one of the most dynamic IT companies in Asia. Headquartered in Hong Kong, the Company develops and distributes IT products for Internet and IP-based networks, including communication systems, Internet software, security, network, and media products. Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 Limited offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which includes Global 1000 enterprises, regional listed companies, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Version 2 Singapore Pte Ltd is the local office of Version 2 Limited.
For more information, please visit or call (65) 6296-4268.


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