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• ESET Japan partner Canon Marketing Japan Inc., has secured first rank in the Nikkei Computer Customer Satisfaction Survey 2023.
• Along with other solutions that Canon Marketing Japan Inc. provides, ESET’s business and enterprise solutions achieved exceptional satisfaction in crucial areas such as performance & functionality, reliability, operability, cost, and support.

BRATISLAVA, — December 19, 2023 —  ESET, a global cybersecurity leader, announced that its esteemed Japanese partner, Canon Marketing Japan Inc., has proved their leadership in providing valuable products and services and secured the top-ranking award in the Nikkei Computer Customer Satisfaction Survey 2023. Canon Marketing Japan Inc. took first place in the "Security Product" category for the eleventh consecutive year.

In this survey by Nikkei Business Publications, a prominent content provider in Japan, approximately 1 000 IT decision makers at publicly listed companies, private companies with sales of more than 20 billion Yen, and government offices were surveyed. Providers were assessed across seven groups of criteria and categories: Overall Satisfaction, Performance & Functionality, Reliability, Operability, Cost, Support, and Intent to renew. Respondents assigned satisfaction scores for each category, and final scores were then calculated as an average of points across these categories.  Canon Marketing Japan Inc. outperformed competitors in Overall Satisfaction, being the top vendor in the list ranking for the eleventh year in a row. ESET's PROTECT solutions in particular achieved an exceptional Overall Satisfaction score of 76.1 points, a remarkable six points above the vendor average. Notably, the solution received top scores for 'Performance/Functionality' (79.9) and 'Cost' (77.7), surpassing industry standards across all evaluation categories.

At the heart of Canon Marketing Japan Inc.’s offer lie ESET’s award-winning security solutions with cutting-edge technology. ESET PROTECT Platform offers a robust defense against cyber threats, based on superior research.  Incorporating advanced features like multilayered detection, machine learning, and cloud technologies provides a unique balance of prevention, detection and response capabilities.. While information security management is an important management issue for companies and organizations, the lack of human resources has recently become a major concern. Canon Marketing Japan Inc. supports customers by reducing the burden of installing and operating security products and by providing solutions that include Security Services such as ESET PROTECT MDR.

"Nikkei Computer Customer Satisfaction Survey's consistent recognition of our partnership with ESET speaks volumes about the exceptional quality of their ESET PROTECT solutions", said Naotaka Koshimizu, Senior General Manager of the Security Solution Planning Group at Canon Marketing Japan Inc. "Ranging from ESET Endpoint Security to ESET PROTECT solutions – these are the core of Canon Marketing Japan Inc. cybersecurity services, thanks to which we have been able to maintain the highest level of customer satisfaction for many years. The innovative MDR protection is an easy-to-deploy security management solution, that not only fortifies our clients' digital perimeters but also significantly alleviates operational burdens. This powerful combination ensures our customers can focus on their core objectives, confident that their digital assets are safeguarded by industry-leading technology and expertise."

Hiroya Kuroda, Country Manager at ESET Japan added, "Our partnership with Canon Marketing Japan Inc. is built on a shared commitment to providing innovative security solutions. We are immensely proud of this collaboration, which over the years has not only elevated our security offerings but also enriched our relationship with our clients. The success highlighted by the Nikkei Computer Customer Satisfaction Survey’s recognition underscores the consistent excellence of our collaborative efforts and the unwavering commitment to providing cutting-edge security solutions."

Discover more about ESET PROTECT solutions here.

About ESET
ESET develops software solutions that deliver instant, comprehensive protection against evolving computer security threats. ESET pioneered and continues to lead the industry in proactive threat detection. ESET NOD32 Antivirus, its flagship product, consistently achieves the highest accolades in all types of comparative testing and is the foundational product that builds out the ESET product line to include ESET Smart Security. ESET Smart Security is an integrated antivirus, antispyware, antispam and personal firewall solution that combines accuracy, speed and an extremely small system footprint to create the most effective security solution in the industry. Both products have an extremely efficient code base that eliminates the unnecessary large size found in some solutions. This means faster scanning that doesn’t slow down computers or networks. Sold in more than 160 countries, ESET has worldwide production headquarters in Bratislava, SK and worldwide distribution headquarters in San Diego, U.S. ESET also has offices in Bristol, U.K.; Buenos Aires, AR; Prague, CZ; and is globally represented by an extensive partner network. For more information, visit our local office at https://eset.version-2.sg.

About Version 2 Limited
Version 2 Limited is one of the most dynamic IT companies in Asia. The Company develops and distributes IT products for Internet and IP-based networks, including communication systems, Internet software, security, network, and media products. Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 Limited offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which includes Global 1000 enterprises, regional listed companies, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities. For more information, please visit https://www.version-2.com.sg/ or call (65) 6296-4268.